Customer Satisfaction

Customer Satisfaction Oriented Fast Solutions

As COPA; we adopt the principle of producing quality products with our innovative, environmentalist and customer-oriented service approach, and we adopt to establish mutual value-creating collaborations with our customers within the framework of love and respect.

In all our processes; we attach importance to understanding the demands of our customers in the best way and responding to these demands in the fastest way possible together with our employees and stakeholders.

Thanks to our global perspective as well as our flexible and easily adaptable structure, we serve both our domestic and international customers in a boutique manner.

Suggestions, complaints and feedbacks we receive from all channels through which our customers can always reach us are important to us. We evaluate the suggestions, complaints and feedback from our customers in the fastest way possible. We take care to improve by taking into account the suggestions, to resolve complaints and feedbacks and to ensure that they are not repeated.